HelpSpot - Small subset of helpspot servers reporting connectivity issues. – Incident details

Small subset of helpspot servers reporting connectivity issues.

ResolvedPartial outage 5%28 minutes

Affected

HelpSpot Cloud US

Partial outage from 8:35 PM to 9:03 PM

HelpSpot Cloud EU

Partial outage from 8:35 PM to 9:03 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    We have identified the issue are are applying a fix to each affected instance.

  • InvestigatingUTC
    We are currently investigating this incident.