Small subset of helpspot servers reporting connectivity issues.

Resolved

Partial outage 5 %

Started 1 day agoSeptember 02, 2026Lasted 29 minutesSeptember 02, 20268:359:03 PMUTC

Affected

HelpSpot Cloud US

HelpSpot Cloud EU

Updates

Resolved
September 02, 2026 at 9:03 PMUTC
Resolved
September 02, 2026 at 9:03 PMUTC
This incident has been resolved.
Monitoring
September 02, 2026 at 9:02 PMUTC
Monitoring
September 02, 2026 at 9:02 PMUTC
We implemented a fix and are currently monitoring the result.
Identified
September 02, 2026 at 8:43 PMUTC
Identified
September 02, 2026 at 8:43 PMUTC
We have identified the issue are are applying a fix to each affected instance.
Investigating
September 02, 2026 at 8:35 PMUTC
Investigating
September 02, 2026 at 8:35 PMUTC
We are currently investigating this incident.

HelpSpot - Small subset of helpspot servers reporting connectivity issues. – Incident details