HelpSpot - Notice history

All systems operational

HelpSpot Cloud US - Operational

100% - uptime
Jul 2026 · 99.97%Aug · 100.0%Sep · 100.0%

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Jul 2026
Aug 2026
Sep 2026

HelpSpot Cloud EU - Operational

100% - uptime
Jul 2026 · 99.97%Aug · 100.0%Sep · 100.0%

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Jul 2026
Aug 2026
Sep 2026

HelpSpot Hosted Email - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
Aug 2026
Sep 2026

Notice history

Sep 2026

Small subset of helpspot servers reporting connectivity issues.
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We have identified the issue are are applying a fix to each affected instance.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Aug 2026

No notices reported this month

Jul 2026

Some HelpSpot Instances Reporting 500 Errors
  • Resolved
    UTC
    Resolved

    This incident has been resolved. All instances are reporting back online. If you have any issues or concerns please contact customer.service@userscape.com.

  • Monitoring
    UTC
    Monitoring

    We are rolling out a fix to all affected instances and we are monitoring their recovery. We will update when the fix has rolled out to all customers.

  • Identified
    UTC
    Identified

    We have identified the issue and we are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Jul 2026 to Sep 2026

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